Skip to content

Cyderes Ticket System Integration

Efficient ticket management is essential for our managed services clients, and Cyderes understands that many clients need to incorporate these tickets seamlessly into their existing workflows and technology ecosystems. To meet this need, Cyderes provides a robust API alongside a webhook system. These tools enable near-real-time integration of ticket management, empowering clients to sync our processes with their own. This document provides an overview of our API and webhook options, highlighting how they support streamlined operations and boost productivity for clients who choose to integrate them.

API Overview: Enhancing Ticket Management

The Cyderes Ticket System Integration (TSI) API is a RESTful API designed to bridge our clients’ systems with our internal IT Service Management (ITSM) platform. It offers a secure, straightforward way to programmatically create tickets, post comments, retrieve attachments, and close tickets, streamlining the ticket management process. By using this API, clients can enhance ticketing workflows and simplify interactions with our system.

Webhook Overview: Real-Time Notifications

Complementing the API, our webhook system enhances the real-time experience by providing automated notifications and data payloads when specific events occur within our ITSM system. This feature supports a proactive approach for clients, eliminating the need for constant API polling to stay updated.

With our webhooks, clients receive instant notifications for key events, such as new ticket creation or updates to existing tickets. These notifications are sent directly to the client’s specified endpoint, allowing for immediate action. Here are some benefits of leveraging webhooks:

  • Real-Time Updates: Stay informed instantly as ticket events happen, without manual checking or system polling.
  • Automated, Event-Driven Actions: Set up workflows that respond automatically to specific ticket events. For instance, clients can configure their systems to trigger internal processes or alert team members when a new ticket is opened or updated in our ITSM system.

Webhook setup is currently handled by the Cyderes team. To configure a webhook, please reach out to our support team with the necessary endpoint URL and credentials.

Intended Use of API and Webhook System

The API and webhook system outlined here are designed specifically for client case and ticket management integrations. If you need solutions for ingesting alert data, please contact your Customer Success Manager (CSM) to explore appropriate options.

Streamline Your Operations with Cyderes

The Cyderes API and webhook system simplify ticket management by integrating seamlessly into your workflows, reducing manual steps, and minimizing the need to switch between systems. Before starting, we recommend identifying where our ticketing process aligns with your current setup. Work closely with your CSM to clarify data flow and ensure an optimized integration experience tailored to your operational needs.